FAQ

Here is a list of our frequently asked questions.

How can I contact Customer Service

You can contact us by email at paintwithnumber.customercare@gmail.com

Whats included in my kit?

1 Highquality paint by number canvas, 1 Set of Artist recommended paint brushes, 1 Complete set of High Quality paint, 1 Set of Hooks and Screws for framing.

How long will shipping take?

Normally, you will receive your order in two to three weeks. Sometimes packages get held up in customs and sometimes there are unforeseen delays with our supplier. During Christmas and other holiday surge periods, times may increase. We will inform our customers during these times.

Can I make a custom paint by number painting with my own picture?

Yes you absolutely can. Standard sizes are 20" x 16", starting at 39.99$ Each custom made canvas is printed with our $250,000 precision printing sytem to ensure clean lines and and HD print. Each custom kit will come with everything you need to complete your painting as well such as all brushes and all color paints.

Is it safe to get delivered items during COVID?

According to the CDC it is completely safe to recieve any packaged items via shipping. You can visit the current information at

https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/essential-goods-services.html

Do I have to mix the colors?

No! You do not have to do any color mixing. All Paint by number Kits come with all the individual colors you need to complete your art peice. All colors are numbered and coordinates with the number on your paint canvas. Simply match the number on the color container with the number on your canvas.

How long does shipping take?

We process, package and ship on the same buisness day of the order, if ordered after buisness hours it will be shipped out the next buisness day. Shipping usually takes 1-2 weeks, however due to Coronavirus shipping has been delayed to 3-4. Due to this delay we will offer free shipping on all orders until things resume as normal. All packaging is thouroughly cleaned and disinfected before shipping. According the CDC any package received over mail is completely safe.